Last Updated: June 2026
Due to the digital and irrevocable nature of our 3D spatial assets, all sales are considered final upon successful delivery of the asset. We do not offer refunds or exchanges for subjective reasons, including but not limited to esthetic preferences, style choices, or the likeness of a 3D model to a specific individual.
We only provide refunds or replacements in the event of a clear error in fulfillment, specifically the following:
The asset delivered is fundamentally different from the product description or service purchased (e.g., you received the wrong file type or a completely different asset than ordered).
The file delivered is corrupted or technically defective to the point of being unusable, and our support team is unable to provide a functional replacement.
The following items and scenarios are exempt from our refund policy:
Subjective Satisfaction: Requests based on how an asset “looks” or “feels” once rendered or integrated into your project.
Downloadable Assets: Once a digital file has been delivered or accessed, it is considered “used.”
Custom/Commissioned Work: Once work has commenced or been approved, it cannot be returned or refunded.
If you believe you have received the incorrect product or a technically defective file, please contact us at customersupport@theacademicboardroom.com within 7 days of your purchase. Please include:
Once your request is received, we will inspect the claim and notify you of the approval or rejection of your refund.
If your claim is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you have done all of this and you still have not received your refund, please contact us at customersupport@theacademicboardroom.com.
This policy is governed by our Terms of Sale and Terms of Service. By purchasing from The Academic Boardroom, you acknowledge that you have read and agreed to these terms.
NYU School of Professional Studies
Columbia University
Dr. Janice Gassam Asare
Dr. Eli Joseph